Effective September 20, 2021, Duchess Atelier will be participating in the Restriction Exemption Program as required by the Government of Alberta. Proof of vaccination or a negative rapid test will be required for students to participate in our classes.
Sept. 20 to Oct. 25: proof of a single dose is considered acceptable as long as the dose was given more than two weeks before the time of service.After Oct. 25: proof of double vaccination will be required.Tests must be privately paid COVID-19 PCR or rapid tests completed within 72 hours of class.
PLEASE NOTE: If you won’t be attending a class with us at this time, please let us know via email at least 24 hours before class and we will provide you with a full refund. If you come to class and are unable to provide the documentation required, you will not be permitted to join the class and will not receive a refund.
Redeeming a Class Credit
Duchess Atelier now has a brand new website! If you are holding on to a class credit in the form of a digital gift card that you would like to redeem, please email us at firstname.lastname@example.org so we can issue you a NEW credit to use on our new website. Unfortunately, digital credits issued from the Duchess Bake Shop website will not work on our new website. If you run into any issues on launch day, we ask that you pay for the class, and we can issue you a refund after for the amount of credit you still had outstanding.
For class inquiries, the best way to contact us is by email at email@example.com. You may also call us at (780) 758-1162 but because we're often in class or in the kitchen, we may not be available.
Duchess Atelier is NOT located at the Bake Shop on 124th Street. Our teaching kitchen is located on the north side of Holland Plaza at 10936–119th Street. Please use the Duchess Atelier door for classes. There is ample parking in front of Atelier and on 119th and 120th streets.
We offer a variety of hands-on classes on baking topics including Macarons, Pies, Tarts, Cakes, Pâte à Choux, Seasonal/Holiday Desserts, Cookie Decorating, and more.
Our teachers have all worked extensively in the kitchens at Duchess and are a diverse group ranging from home bakers to professionally trained pastry chefs. We are united in our desire to pass on our knowledge and help people gain confidence in their baking skills. To find out more about our instructors, visit our About page.
Our classes are single-session and are typically three to four hours in length. The majority of our classes are hands-on, so please come prepared to bake! Occasionally, we offer virtual workshops where you can bake along at home. Please note that classes can run around 15 minutes over or under the allotted time. Our hands-on classes can accommodate up to 12 people. Depending on class size and group sizes, you will be working at a station either alone or with a person you signed up with. We will no longer pair you with a student you didn’t sign up with.
Our standard classes are designed to accommodate any baking level. We will do our best to make the class a success for you no matter your skill level. On occasion we also offer advanced-level classes for students who have already taken the basic-level class in a given topic.
In order to meet demand for regular classes, we are not taking bookings for private or corporate classes at this time.
At this time we do not offer classes that are specifically geared towards children. All children under the age of 16 must be accompanied by an adult (one adult per child), and we generally recommend a minimum age of 10 years old for even our simplest classes. Adults attending with their children must also register in the class.
We release a new batch of classes every three to four months, for purchase exclusively through our website. To be notified when our next batch of classes will be released, please sign up for our newsletter by filling out the form at the very bottom of this page. You will receive an email the week before classes are released, with the full class schedule, class descriptions, and prices.
We currently run seven or eight classes per week, some on evenings and weekends and some during weekdays, and are always striving to offer more. We release a new batch of classes every three or four months, for purchase exclusively through our website. To be notified when our next batch of classes will be released, please sign up for our newsletter by filling out the form at the very bottom of this page. You will then receive an email a week before classes are released, with the full class schedule, class descriptions, and prices.
If you’re hoping to attend with friends, please note that we limit the purchase of tickets in a given class to 4 per person. This ensures that lots of people get the opportunity to register in our classes and allows for a dynamic class setting.
It is your responsibility to remember the date and time of the class you are registered in, and no credit will be issued should you fail to attend for that reason. This is a strict policy and no exceptions will be made. If you’re not sure when your class is, please contact us at firstname.lastname@example.org and we can look it up for you.
You may cancel your registration in a class up to 48 hours in advance and credit will be issued towards another class. We don’t offer refunds on classes. To make changes to your registration prior to the 48-hour cutoff, please email us at email@example.com or call (780) 758-1162.
If you cancel with less than 48 hours notice, or fail to attend a class, there will be no credit issued, and no make-up class offered. This is a strict policy and no exceptions will be made due to illness, weather, traffic, family difficulties etc.. A great deal of time and preparation goes into our classes and with very slim margins, we need as much time as possible to fill any vacant seats. Consider buying a ticket to a class in the same way that you would buying a ticket to a concert or an event: if you fail to show up, you cannot get credit back from the venue. Tickets are fully transferable, and we are always happy to welcome a friend or family member in your place.
We offer as many classes as we possibly can, but because our class sizes are small, there are only so many people that we can accommodate. As many of you know, our classes sell out very quickly, many within minutes, so it is important to visit the site as close to noon as possible on registration day. We know that it can be very challenging to register given the amount of traffic on our website. Unfortunately, due to technical limitations, classes are not held for you in your cart, so checking out quickly is the best way to secure spots.
We do have a waitlist option if you do not manage to secure a spot. Simply email us at firstname.lastname@example.org, stating which classes you are interested in, if you are interested in weekday, evening, or weekend sessions, how many spots you require, and your contact information. Then in the event of a cancellation, we will contact people on the waitlist in the order in which they signed up.
*Please note that there is a purchase limit of four spots in a given class per person.
Due to the high demand for classes and the speed in which they sell out on release day, we do not offer gift cards towards classes, as it can be too difficult for the recipient of the gift card to successfully redeem it for a class. We understand that it can be difficult to choose a date/time for someone else, so if you do choose to give a class as a gift, please be aware of our cancellation policy prior to registering, and keep in mind that it is your responsibility to provide accurate date/time/location information to the recipient of the gift.
We encourage you to wear comfortable clothing and closed-toed shoes for our hands-on classes. And for all our classes, please refrain from wearing perfumes or colognes as a courtesy to the other students in the class
In exceptional circumstances classes may need to be cancelled. If this happens you will be offered a credit and a rescheduled class time. In addition, we reserve the right to change the class menu and instructor without prior notice.
If you are allergic or sensitive to particular ingredients, be aware that you may be required to handle all the ingredients used in the class, which may include dairy, nuts, flour, etc. Unfortunately, due to time constraints and recipe testing, our recipes for classes cannot be altered to accommodate food sensitivities and allergies. Allergy awareness is the responsibility of the student and not Duchess Atelier. Feel free to reach out at email@example.com for information on the recipes and ingredients being used in class.