March & April classes are now available

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Cancellation & Refund Policy

Payment in full is required at the time of registration. We do not offer refunds on classes. You may cancel your registration in a class up to 48 hours in advance and credit will be issued towards another class. If you cancel with less than 48 hours notice, or fail to attend a class, there will be no credit issued, and no make-up class offered. This is a strict policy and no exceptions will be made for illness, traffic, weather or any other reason. Tickets are fully transferable, and we are always happy to welcome a friend or family member in your place. For private bookings (buyout) you may cancel the class up to 14 days in advance and a credit will be issued. If cancelled within 14 days, there will be no credit issued or rescheduled class offered. 

Group or Large Party Bookings 

We are now taking bookings for private classes! Please see our "private classes" tab at the top of this page or email us at info@duchessatelier.com for more information. Please note that we may require up to 2 months notice for private class bookings.

Student Responsibility 

You will receive an order confirmation to the email used when booking at the time of purchase.We will no longer be sending reminder emails for your class one week prior to your scheduled class. It is your responsibility to remember the date and time of the class you are registered in, and no credit will be issued should you fail to attend for that reason. This is a strict policy, and no exceptions will be made. If you’re not sure when your class is or you didn't receive an order confirmation, please contact us at info@duchessatelier.com and we can look it up for you. 

Attending with a Child 

At this time we do not offer classes that are specifically geared towards children. All children under the age of 14 must be accompanied by an adult (one adult per child), and apart from our Cookie Decorating classes, we suggest a minimum age of 10 years old for even our simplest classes. Adults attending with their children must also register in the class (each person needs their own ticket). 

Be kind

Due to the speed at which our classes sell out and the number of people trying to register, class launch days can be stressful for everyone. We know that there can be frustration at not being able to register in a class you wanted, and if you’re contacting us by email or phone, we ask that you remain kind and respectful towards our staff. Verbal abuse and comments that are disrespectful, hateful, or incendiary will not be tolerated.

We want our space and classroom to be one of kindness, openness, and inclusivity. If we feel a potential student has not treated our staff in this way, we reserve the right to refuse registration or cancel an existing registration at our discretion.

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